Bring more excitement and engagement to your Customer Relationship Management (CRM) campaigns. Get higher response rates vs. using standard text SMS.
Get instant response on Customer's Sentiment and Use your customer's sentiment (Happy, Unhappy, Unknown) to converse and interact smartly.
Multimedia SMS provides substantially higher click-thru rates vs. standard SMS texts. Almost 40% more click-thru's
Using our Conversation Builder, you can now easily build two-way converstations that engage and provide interest, loyalty, and engagement.
Save and retrieve Customer Profile information for best targetted campaigns. Select lists of customers that meet specific demographics or other filter of your choosing.
Automatically Opt-Out customers based on text reponses in conversation or sentiment. All STOP requests are honored and archived for your firm's protection.
Easily Create Multiple campaigns and organize all your campaigns for easy management.
Manage your cost with Max Spend/Day, Max Max Spend/Month, Max total/Month, and more.
No more Boring Plain Text-Based Messaging Campaigns. Now, spice up your campaigns with Images, Videos, Audio, and Links.
Using our Conversation Builder, you can now easily build two-way converstations that engage and provide interest.
Select from Pre-Built Templates for common types of campaigns (Retail, Medical, Other)
Automatically Opt-Out customers based on conversation or sentiment
Blast Campaigns – Send Standard or Multimedia SMS text messages on demand (Real-Time or Scheduled)
URL Tracking – Track touch-thru’s on links to measure campaign effectiveness
Metadata/Mail Merge – Ability to customize outgoing texts with information from Metadata, Database, or Spreadsheet
Drip Campaigns – Create ongoing campaigns and specify frequency of contact
Reminder Campaigns – Set reminder texts for contacts based on configured settings
Limited Time and Number Offers – Set and send limited time offers or send only a limited number of offers to opted-in contacts
Contest and Polls by Text – Easy to setup contests and polls
Remarketing – Market new products to already opt-ed in contacts
QR Codes Generation and Tracking – Generate QR codes for specific campaigns and measure result rate with redeemed QR codes
Compliance Suite – Full capture of all texts and processing of STOP, STOPALL, HELP, etc.
Multimedia Text – Ability to receive multimedia texts including pictures, images, coupons, QR codes, Voice Recordings, etc. Storage available for incoming texts.
Incoming QR Code and Coupon Redemption – Receive, validate, and redeem QR or coupon codes
Track, Save and Update Metadata – Keep contact Metadata updated and receive triggers when changes occur
2FA+ – Not just Two Factor Authentication, but 2FA+ allowing queries to be based on contact metadata rather than a random 4 digit code. For example Secret Question quiz
Conversation Engine – One of a kind conversation engine that uses natural language traits to enhance text communications
Workflow Tools – Build conversations easily with Conversation Builder
Sentiment Tracking – Create ongoing campaigns and specify frequency of contact
Intent Tracking – Track the intent of a contact
Loyalty Programs – Set and send limited time offers or send only a limited number of offers to opted-in contacts
Metadata Updates – Easy to setup contests and polls
Dashboard/Portal – Easy to use Portal for configuration of campaigns and settings
Statistical Reports – Run statistical reports to measure all aspects of your campaigns (Click-Thru’s, Conversions, etc.)
Conversion and ROI Tracking – Track campaign effectiveness through segmentation, historical comparisons, and other metrics
Contest and Poll Results – Collect contest and polling results upon campaign completion
Metadata Statistics – Get statistics on Metadata Updates
Directly Provided Data – Data given directly by a contact
Name/Address – Core Metadata Information including Name, Address, and possible DOB or Year of Birth
Demographical Info – Gender, Ethnicity, Age, etc.
Provided Freeform Data – Metadata of freeform information provided directly by the contact (size of clothes/shoes, favorite foods, favorite places to travel, etc.
Phone Line Information – All line related information such as Wireless (Y/N), Carrier information, etc.
Derived Data – Additional derived information such as Is Business (Y/N), Possible Prepaid Line (Y/N), etc.
Flash SMS – Send High-Priority Text messages that require immediate response (In Development)
Forward to Human – Connect a human agent with the contact via text feed or voice call
Forward to Ringless Voicemail – Forward a voice message or a transcribed text directly to Contact’s Voicemail.
Forward to Email – If Opted in, Contact can be reached via Email specified in Metadata
Silent SMS – Send a text message to verify whether a phone is turned on currently
Social Media Feeds – Connectors to retrieve and update social media feeds (Instagram, etc.)